Carrera Posted March 31, 2010 Report Posted March 31, 2010 After seeing their ad in FSM I placed an order on February 6th for the monograph "Wings of Stars" that concerns U.S. Army aircraft between the wars. After receiving no confirmation I e-mailed them after a couple of weeks. Again, getting no response I e-mailed again on 6 March and 23 March without a reply. Has anyone else been ignored like this ? Now when I check their website it says that monograph is sold out. Did anyone else get treatment like this from Aviation Workshop? I doubt if I'll ever purchase or try to purchase any product from them in the future. Carrera
PaulBradley Posted April 1, 2010 Report Posted April 1, 2010 I had noticed that they are a little "eccentric" with their customer service at times - I had a couple of issues that were eventually sorted, but I stopped using them when they responded rather rudely to my quite reasonable complaint about decals that shattered in water. <_<
JohnRatzenberger Posted April 1, 2010 Report Posted April 1, 2010 Most of my orders with them, including the book you mention, have gone reasonably well, providing I devote some attention to the process. I know I have called them once or twice when email didn't seem to have an effect.
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