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  1. I was reading through a number of old posts and something struck me. How often people blame poor customer service for something that happened at a store. I have worked in many jobs that require direct contact with customers for a very long time and I am always astonished by how rude, stupid and condescending customers can be and how often you hear the comment, "if I owned this company,.......". Let me lay out a little advice. Rule #1 Just because the person behind the counter works in retail doesn't mean that they are stupid, uneducated, in a lower social class or beneath you. If you treat
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