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  1. I was reading through a number of old posts and something struck me. How often people blame poor customer service for something that happened at a store. I have worked in many jobs that require direct contact with customers for a very long time and I am always astonished by how rude, stupid and condescending customers can be and how often you hear the comment, "if I owned this company,.......". Let me lay out a little advice. Rule #1 Just because the person behind the counter works in retail doesn't mean that they are stupid, uneducated, in a lower social class or beneath you. If you treat them that way, they are very disinclined to assist you, and may just choose to do something to teach you a lesson that you justly deserve. Rule # 2 If you come in expecting and looking for a fight you will most likely get one and that is about all. A customer that has a ligitement complaint and is polite and considerate of the clerk is much more likely to get what they want and more. A rude customer will likely get the minimum or less and may even walk out empty handed. Rule # 3 Don't do something stupid. The sales people will laugh their *****'s off at you after you leave. Example: Pay attention to what is being said - "Can I help you?" ---"No, but I have a question." Frigin really! I will run out and find the nonhelping questions person! "Do you work here?" Heck no, I always wear this stupid shirt with the company name on it and have this lanyard embossed with company name on it around my neck and the company ID tag on it and the company hat and hang around here just to annoy idiots like you. You didn't buy it here, do you think I am stupid enough to let you return it here. See rule #1 Rule # 4 - If you have to tell someone you are a good customer, you probably are not. Just because you have been there before doesn't make you a good customer. A good customer is someone who knows the business and the sales people, who comes in frequently, and drops by to look at what is new. A good customer also know what kind of product they sell. Don't look for bagels in a donut shop! Most importantly, this place of business is their first stop when they go looking for something. And last - they spend money there. One final bit. Almost without exception - the person who you are talking to isn't the owner and they don't make the rules. Chances are breaking the rules will cost them their job. Keep that in mind before you start the "If I owned this business..." rant. They don't own it either so get off that horse. It ain't going anywhere. The best way to get good customer service is to be a good customer. Leave the belligerence at home. OK, I'm off the soap box.
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