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Zvezda Customer Service Excellence!
pdbollinger posted a topic in General ModelingI just wanted to provide a shout out to Zvezda and their Graz, Austria Customer Service section on their quick response and quick fulfillment of a missing part! I have Zvezda kit number 7214, Ka-27 Helix A, and lost part 4C (left cockpit door/window), and e-mailed the Zvezda sales & marketing (contact info below). Lirije Zogaj quickly replied to my initial e-mail (25 October) on 27 October. After e-mailing my address, I received my replacement part (actually, the entire three-piece sprue) yesterday, 18 November. I have already sent a thank you e-mail to them. Just wanted to give credit where credit is due! Paul Zvezda Contact: Lirije Zogaj -- ZVEZDA sales & marketing c/o Hobby Pro Marketing GmbH Am Leonhardbach 7 8010 Graz / Austria Tel : +43 316 323400 Fax : +43 316 323119