SkyKing Posted December 11, 2011 Report Share Posted December 11, 2011 I'd like to put in a good word for Federation Models of Palm Bay, FL, and its owner, Tracy Brownfield. (http://www.federationmodels.com/). I recently ordered a conversion kit for NX-2000 (starship Excelsior in its original ST III: TSFS form), a limited production resin item intended for the AMT/Ertl kit. The item arrived in about a week, well packaged, but upon examination, was missing a key item. I immediately emailed Federation, and in less than a week, received the missing part. I've not done a lot of business with Federation, but I believe it to be a one-person operation, and this kind of customer service is better than I have received from many major manufacturers with large customer service departments. I think it deserves mention, and I recommend Federation Models for your sci-fi modeling needs. Full disclosure: I'm not affiliated with Federation Models in any way except as a very satisfied customer. Link to comment Share on other sites More sharing options...
ScottScariot Posted January 12, 2012 Report Share Posted January 12, 2012 I can second this. i have been buying models from Federation Models for years! Great Customer service! Link to comment Share on other sites More sharing options...
rossjr Posted February 1, 2012 Report Share Posted February 1, 2012 (edited) I can also confirm this, I have bought many items from Tracy over the years and he has always provided great service and taken car of me even when I was the problem... Edited February 1, 2012 by rossjr Link to comment Share on other sites More sharing options...
dmorrissette Posted February 2, 2012 Report Share Posted February 2, 2012 Me too. Dealings have always been great! Dave Link to comment Share on other sites More sharing options...
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