Carrera Posted March 31, 2010 Report Share Posted March 31, 2010 After seeing their ad in FSM I placed an order on February 6th for the monograph "Wings of Stars" that concerns U.S. Army aircraft between the wars. After receiving no confirmation I e-mailed them after a couple of weeks. Again, getting no response I e-mailed again on 6 March and 23 March without a reply. Has anyone else been ignored like this ? Now when I check their website it says that monograph is sold out. Did anyone else get treatment like this from Aviation Workshop? I doubt if I'll ever purchase or try to purchase any product from them in the future. Carrera Link to comment Share on other sites More sharing options...
PaulBradley Posted April 1, 2010 Report Share Posted April 1, 2010 I had noticed that they are a little "eccentric" with their customer service at times - I had a couple of issues that were eventually sorted, but I stopped using them when they responded rather rudely to my quite reasonable complaint about decals that shattered in water. <_< Link to comment Share on other sites More sharing options...
JohnRatzenberger Posted April 1, 2010 Report Share Posted April 1, 2010 Most of my orders with them, including the book you mention, have gone reasonably well, providing I devote some attention to the process. I know I have called them once or twice when email didn't seem to have an effect. Link to comment Share on other sites More sharing options...
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