I was an editor at Squadron/Signal Publications from early 1999 to early 2005, when Jerry Campbell dismissed me. I had good memories of Squadron Mail Order and the people who worked there. (While with Squadron/Signal, I helped proofread Mail Order's monthly flyers and annual catalog and helped with their semi-annual inventory.) I even ordered from them now and then. Most recently, I ordered two bottles of Vallejo paint from them last month, which arrived just days later in good order.
I was aware of the problems Squadron has had in recent years, so the news of their apparent closing (temporarily?) really should not come as much of a surprise. I would agree with the comments about their website. They were slow to embrace the Internet and not very efficient when they did. Plus, I wondered what the point was of the collectables (die-cast models, plaques) they were selling. Not something a real scale modeling retailer would have on offer.
In 2019, while in Liberty, Missouri for IPMS/West Central Missouri's contest, I was invited to visit the Sprue Brothers Models facility, which most impressed me with its efficiency and service. II have ordered from them on occasion (including last month) and would certainly order from them again if the need arose. While touring Sprue Brothers' warehouse, I mentioned to one of the principals there (I can't remember his name) that I had worked at Squadron, and he mentioned to me the problems they were having at the time (stock on hand, credit issues). I filed that note in my memory.
It is sad to see Squadron go, but the same goes for Sears.